FAQs
1. Do you offer same-day delivery?
- Yes, we offer same-day delivery for orders placed before 10AM in most areas. Please check our delivery information page for more details.
2. What is your return policy?
- Because our product is a perishable item, we unfortunately ca not offer exchange or returns on product.
3. Can I track my order?
- Absolutely! Once your order is dispatched, you'll receive a tracking link via email or SMS, allowing you to monitor its progress until it reaches its destination.
4. What payment methods do you accept?
- We accept all major credit/master cards, PayPal, and various other secure payment options for your convenience.
5. How do I look after my flowers?
- We send care cards along with each delivery. These cards detail specific care instructions for the type of arrangement/bouquet that you have received! If you have any question, feel free to contact us.
6. Can I include a personalized message with my order?
- Of course! You can add a personalized message during the checkout process, and we'll include it with your floral arrangement at no additional cost.
7. What are your delivery areas and times?
- We deliver to Oakville, Milton, Mississauga Burlington and offer delivery windows throughout the day to suit your schedule. Please refer to our delivery information page for detailed delivery schedules and areas covered.
8. What happens if the recipient is not home?
- If the weather is appropriate, we will leave the flowers outside if we feel the area is protected. We will notify the recipient by text that the flowers have been left. If we are delivering to an apartment building or condo we will leave with the concierge and will notify the recipient by text. If the temperature is not suitable to leave the flowers we will contact you and attempt to deliver on a different day. An extra fee will be applied.
9. Do you offer any promotions or discounts?
- Yes, we frequently offer promotions and discounts on select floral arrangements. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers and deals.
10. Can I cancel my order?
- If the selected delivery date is more than 48 hours away, we can offer a Bloom and Petals credit for the full value of the order, or a refund minus 4% of the order's total as a transaction fee. The Bloom and Petals credit will never expire, and can be used for any items on our website. The refund would be via your original method of payment.
- If you need to cancel an order that is scheduled to be delivered within 48 hours of when you reach out to us, you can request an address change to have your order delivered to another recipient or location . No refunds will be available for orders scheduled to be delivered within 48 hours of when you reach out to cancel, as the flowers will have already been purchased and the arrangement may already have been designed.
If you have any further questions or need assistance, please don't hesitate to contact our friendly customer service team. We're here to help!